Food supplement · Not a medicine · Sold by CITY DIGITAL ACCOUNTANCY LTD · Ships from the United States.

Privacy Policy

Last updated:

1. Who we are

This Privacy Policy applies to CITY DIGITAL ACCOUNTANCY LTD ("we", "us", "our"), a company registered in England and Wales, with its principal place of business at 569 Valence Avenue, Dagenham, England, RM8 3RH. We operate the website at elbowbrrinsingae.world and sell Kalana Optimal Formula, a food supplement.

2. Information we collect

We collect the following categories of personal data:

  • Contact and order data: When you submit the order form or contact form, we collect your name, phone number, and (for contact enquiries) email address and message content.
  • Usage data: With your consent, we may collect information about how you navigate our website, including pages visited, browser type, device type, and approximate location, through Google Analytics cookies.
  • Marketing data: With your consent, we may collect data linked to Google Ads conversion tracking and remarketing (including click identifiers such as gclid).
  • Technical data: Log files, IP address, and session identifiers collected automatically by our hosting provider for security purposes.

3. How we use your information

  • To process and confirm your order via phone and to arrange delivery.
  • To respond to contact form enquiries.
  • To comply with legal obligations.
  • To analyse website traffic and improve the site (with consent).
  • To measure the effectiveness of advertising campaigns (with consent).

4. Legal bases for processing (GDPR Article 6)

  • Contract performance (Art. 6(1)(b)): Processing your name and phone number to fulfil your order.
  • Legitimate interests (Art. 6(1)(f)): Security logging and fraud prevention.
  • Consent (Art. 6(1)(a)): Analytics and marketing cookies, where you have provided consent via our cookie banner.
  • Legal obligation (Art. 6(1)(c)): Record-keeping required by applicable law.

5. Sharing and disclosure

We do not sell your personal data. We may share data with:

  • Delivery partners: Courier companies receive your name and delivery address to fulfil your order.
  • Google LLC: For analytics (Google Analytics) and advertising (Google Ads) services, where you have consented. Google may process data in the United States. Google's privacy policy applies: policies.google.com/privacy.
  • Hosting provider: Our website host processes technical log data for security purposes.
  • Legal authorities: Where required by law or legal process.

6. Your rights

Under applicable data protection law, you have the right to:

  • Access the personal data we hold about you.
  • Correct inaccurate data.
  • Request deletion of your data ("right to be forgotten").
  • Object to or restrict processing.
  • Data portability.
  • Withdraw consent at any time (without affecting prior processing).
  • Lodge a complaint with a supervisory authority. For US residents, the relevant federal authority is the Federal Trade Commission (FTC) at ftc.gov.

To exercise your rights, contact us at [email protected].

7. International data transfers

Where data is transferred to third parties outside the European Economic Area (for example, to Google LLC in the United States), we rely on appropriate safeguards including Standard Contractual Clauses approved by the European Commission.

8. Data retention

Order-related personal data is retained for the period necessary to fulfil the order and for a reasonable period thereafter for dispute resolution and legal compliance purposes (typically up to 3 years). Analytics and marketing data is retained as per Google's standard data retention policies, unless you delete it earlier via your cookie preferences.

9. Children's privacy

Our website and product are intended for adults aged 18 and over. We do not knowingly collect personal data from children under 13. If you believe a child has submitted data to us, please contact us and we will delete it promptly.

10. Third-party services

This website uses the following third-party services:

  • Google Analytics: Website usage analysis. Cookies: _ga, _gid, _gat. Data sent to Google LLC (US).
  • Google Ads Conversion Tracking: Measures advertising effectiveness. Cookies: _gcl_au, _gcl_aw. Data sent to Google LLC (US).
  • Google Ads Remarketing: Displays relevant ads to previous visitors. Data sent to Google LLC (US).
  • Google Maps (embed): Used on our contact page to display our office location. Google may collect data when the map is loaded. See Google's privacy policy for details.

All third-party services are only activated with your consent (except Google Maps iframe, which loads on the contact page as a standard embed and does not require cookie consent).

11. Cookies

We use cookies as described in our Cookie Policy. You can manage your preferences at any time via the cookie settings banner at the bottom of this page.

12. Updates to this policy

We may update this Privacy Policy from time to time. The date at the top of this page indicates the most recent revision. Continued use of the site following any update constitutes acceptance of the revised policy.

13. Contact

CITY DIGITAL ACCOUNTANCY LTD
569 Valence Avenue, Dagenham, England, RM8 3RH Email: [email protected]
Phone: +1 720 415 8830